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Once a member, always a member
Once you belong to SLCU, you are welcome to remain a member, even if you move, change jobs or retire.

Have You Tried Bill Pay?

Save time and money when you pay your bills on-line. Use SLCU’s Bill Pay and say goodbye to writing checks and paying postage.

Bill Pay is accessed through slcu@home, SLCU’s free on-line account access. With Bill Pay you can schedule recurring payments, make one-time payments to anyone, anywhere. It's a safe, simple and convenient way to pay your bills. The Self Service tab even lets you schedule e-mail alerts to remind you when bills are due.

Bill Pay is offered FREE to members who have the following:

  • An SLCU checking account
  • On-line account access with slcu@home
  • E-statements*
  • Direct deposit or net check*
  • Pay 3 or more bill payments per month

Check it out today on line through your slcu@home on-line account access!

If you experience difficulties and need help, you may contact the Customer Service number for Bill Pay at 866-998-6548.

How To Enroll In Bill Pay

  • Log onto slcu@home
  • Click on the Self Service tab
  • Click on the Bill Pay Enrollment link.
  • Click the Terms and Conditions link. The Bill Pay terms and conditions will open in a new window for your review. You can close the window once you approve them.
  • Click the box next to Terms and Conditions.
  • Finally, click Enroll in Bill Pay.

It may take up to 24 hours for your Bill Pay Account to be validated by SLCU.  Please note validation includes verifying that you have an SLCU Checking Account, Direct Deposit or Net Check, E-statements and on-line account access through slcu@home.

Frequency Asked Questions

Q. How do I start using Bill Pay?
A. Once you have verified that your checking account has been set up for Bill Pay, you can begin using it by adding payees to your Merchant list. When your accounts are validated, you can then schedule payments to the merchants using the Setup/Change Payments or Quick Pay options.

Q. How can I be sure my payment was processed?
A. You receive a confirmation number signifying we will process your payment. Your payment will be recorded as Processed in your payment history. You can select it and click Details to view additional information. The payment method may be electronic, single check (individual payment), or consolidated check (payments to a single merchant from multiple people combined into one check with an attached list of the individual payments). Some fields may be blank until all information is available. If a payment just processed that day, only the merchant name, payment date, amount, confirmation number, and debit method will display. If the payment method is electronic, all check fields will remain blank. If a check has been sent to your merchant but has not yet cleared, the check status and date check cleared will be blank. Once the check clears, the status will show Cleared and the date will be provided. Actual payment verification needs to come from the merchant.

Q. What do I need to do if one of my merchants notifies me that a payment has not been received?
A. Confirm that your account was debited for the transaction and view the payment in your payment history, including the information accessed by clicking Details. If you need further assistance, contact Customer Service by selecting Research Request on the Payment Details page to initiate a Payment Investigation.

Q. Do I have to re-enter payments each month?
A. You can set up automatic payments for the same amount so you do not have to re-enter them each month. 

Q. Whom can’t I pay?
A. You can pay anyone using Bill Pay. However, we suggest payments are not made to the following types of payees due to potential liabilities if the payment is late or not received:

  • Tax payment
  • Court ordered payments
  • Payment to payees outside the United States  

Q. How many days before the due date do I need to make a payment?
A. Unless otherwise specified, we recommend that you allow at least 5 business days to ensure your payment reaches its destination on time.

Q. Is there a way to see previous payments?
A. Payment history is retained for 18 months. You may search for past payments by using one or a combination of the following:
     Merchant Name
     Payment Date
     Payment Amount
     Confirmation Number 

Q. What if my recurring payments fall on a non-business day?
A. Recurring payments are scheduled payments set up to occur on the same day or date of a specified frequency (for example: monthly on the 15th). If one of these recurring dates falls on a non-business day, the payment is processed the preceding business day.

Q. Can I make a payment from my savings account?
A. No, bill payments are only allowed from a checking account. You can have two checking accounts designated for bill payment.

Q. Is there a cutoff time for me to cancel or change a payment scheduled for today?
A. You can review, change or cancel a payment at any time. If the payment is scheduled for that day, the change or cancellation must be before the daily cycle begins, which is 1:00 p.m. Central, Monday – Friday with the exception of federal holidays. The system displays an error message if you attempt to modify a payment after this deadline.
  

 


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Soo Line Credit Union